This page contains general information of our products and services. Please contact us if you have further inquiries. We really appreciate your support! (ෆ˙ᵕ˙ෆ)♡
🧸 our products 🧶
who design them?
All products from our shop are our original design! + digital art are drawn by mashedpotato.
who make them?
We did all the 3D Printing production process, from 3D sculpting to finishing. Other goods are from reliable manufacturers.
🤖 3D prints 🚀
about FDM 3D prints
We use high-quality PLA filaments for FDM printing. PLA (polylactic acid) is a biodegradable plastic derived from renewable resources such as corn starch and sugarcane.
about RESIN 3D prints
We use the common light-sensitive resin for our art toy production. Coloring process involves model-grade acrylic paints, then all parts are surface-coated as finishing.
🛍️ orders & processing ⚙️
how long does it take to process my order?
All orders will have 7-20 business-day processing time prior to shipment. Most of the items are made to order or are created in small batches, so we will have to take some time to make sure that they are of the best quality ( ⸝⸝´꒳`⸝⸝). Thank you for your understanding and patience.
If you would like to ask for a specific shipping time for special occasions, feel free to contact us. We will try our best to follow the request!
can I cancel or make changes with my order?
If you need, please do so within 24 hours after placing it. After that period, cancellations will not be accepted since your order might already be in process. Changes are not guaranteed, please contact us to help you acoommodate the issues.
🚚 shipping 📦
how can I track my order?
You can check your order status and track your package 'here'
how much does shipping cost?
The shipping costs will be calculated on checkout based on your location and the package weight/size.
who is responsible for the tax charges?
Buyers will be responsible for any additional taxes such as import/custom/duties/vat if applicable.
do you accept returns/exchanges?
All sales are final. We do not accept returns or exchages.
my package got lost/arrives damaged, what do I do?
Please contact us to help you investigate the delivery status and further assist in filing a claim for compensation.
my items arrive damaged/defected/wrong, what do I do?
If there's an issue with the items, please contact us within 7 days of package arrival. We will do our best to help you resolve the issue. Please note that damages from misuse, accidents, or normal wear and tear are not eligible for item replacement/refunds.
📝 additional information 📧
privacy policy
Please see 'privacy policy'.
terms of service
Please see 'terms of service'
contact information
- me.mashedpotato@gmail.com
- me.gravyy@gmail.com